Last Updated: 01.07.2026

Thank you for shopping with Ganga Amrit. We strive to ensure every order is carefully prepared and delivered with respect and care. Please read our Refund & Cancellation Policy before placing your order.

Order Cancellation

Orders may be cancelled before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, it cannot be cancelled.

Refund Eligibility

You may be eligible for a replacement or refund if:

  • You receive a damaged product.
  • You receive the wrong product.
  • Your order is lost during transit.
  • Your order cannot be delivered due to reasons beyond your control and is returned to us.

To process your request, please contact us within 48 hours of delivery.

Products Not Eligible for Return

Due to the devotional nature of our products, we are unable to accept returns for:

  • Change of mind after delivery.
  • Incorrect product ordered by the customer.
  • Opened or used products.
  • Products damaged after delivery due to improper handling or storage.

Natural Product Variation

Our Pavitra Ganga Mitti is collected from natural sources.

Slight variations in colour, texture or moisture may occur and are considered natural characteristics of the product. These variations do not affect its intended devotional purpose and are not considered manufacturing defects.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the package (if damaged)

Our team will review your request and provide an appropriate solution.

Refund Process

Once your request has been reviewed and approved, the refund will be processed to your original payment method.

Refunds are generally completed within 5–7 business days, depending on your payment provider or bank.

For Cash on Delivery orders, refunds will be processed through bank transfer after verification.

Replacement Policy

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

Cash on Delivery (COD)

Cash on Delivery orders can only be cancelled before dispatch.

If a COD order is refused at the time of delivery without a valid reason, we reserve the right to refuse future COD orders from the same customer.

Contact Us

If you have any questions regarding cancellations, refunds or replacements, please contact us.

Ganga Amrit

📧 Email: support@gangaamrit.in